Position
Customer Service Representative
Job Description
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with their purchases or services
- Letting customers or clients know about additional products or services
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism through open and interactive communication
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Troubleshooting common issues with a product or service
- Keep records of customer interactions
Skills
- Teamwork and collaboration skills
- Good work ethics
- Online work skills
- Strong phone contact handling skills and active listening
- Ability to adapt/respond to different types of characters
- Excellent written & oral communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Critical Thinking skills
Tools to be used
- Clickup
- Clockify
- Google Calender
- Jitsi/zoom/google meet
- Online Forms
Benefits
- Training
- Job experience
- Possible job opportunities
- Internship certificate
- Recommendation letter upon request
