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Internship offer for part-time online customer service representative

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Position

Customer Service Representative

Job Description

  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with their purchases or services
  • Letting customers or clients know about additional products or services
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism through open and interactive communication
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Troubleshooting common issues with a product or service
  • Keep records of customer interactions

Skills

  • Teamwork and collaboration skills
  • Good work ethics
  • Online work skills
  • Strong phone contact handling skills and active listening
  • Ability to adapt/respond to different types of characters
  • Excellent written & oral communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Critical Thinking skills

Tools to be used

  • Clickup
  • Clockify
  • Google Calender
  • Whatsapp
  • Jitsi/zoom/google meet
  • Email
  • Online Forms

Benefits

  • Training
  • Job experience
  • Possible job opportunities
  • Internship certificate
  • Recommendation letter upon request

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